Fix QuickBooks Payroll Update Error 15311

QuickBooks Error 15311

QuickBooks Error 15311 is a type of Payroll update error that certainly occurs when your software fails to refresh properly. QuickBooks Payroll Error 15311 can also trigger when the operations such as the program installation, Windows startup, or shutdown are in progress or during the application’s lifespan.

It is important to maintain track of when and where a problem occurs to properly resolve it without facing any glitches or obstructions. Hence, it is recommended to minimize the severity of the problems that can be faced as a consequence of QuickBooks Error 15311 by taking the help of a few simple steps.

To begin with, you must first build a foundation to find out what things went wrong that consequently introduced you to the QuickBooks error code 15311 and look for ways to fix them afterward. This article will discuss what causes😕  The QuickBooks Error 15311 to occur as well as the resolution methods you can adopt to get the above-said problem fixed. Ensure that you read it completely till the end and set your QuickBooks software error-free.

Read This: QuickBooks Payroll Error PS060

Have Issues with Quickbooks Payroll Update Error 15311? 

Do not worry, we can help you with them. The payroll update error 15311 in QuickBooks is an error code that may appear when you are attempting to install a new payroll application or update your QuickBooks software. This mistake may also cause the currently active window to crash, as well as the computer to freeze from time to time. When this error code is encountered, you can receive error messages that state “QuickBooks replace cannot be completed successfully” and “cannot hook up with QuickBooks payroll”. This is because, with the help of the given article, you will be able to investigate the causes 😕 of the issue as well as the many techniques you can make use of while resolving the QuickBooks Error 15311 in your QuickBooks software.

What are the most probable Causes 😕 of Quickbooks Error 15311?

Several probable reasons for QuickBooks payroll issue 15311 were investigated in depth before the fault was resolved successfully. The following section will provide you with all the further information you must be knowing about these factors.

  • If the installation of the software is interrupted or left incomplete.
  • If the Quickbooks download file is corrupted, you will need to redownload it.
  • Apps associated with Quickbooks may have damaged Windows registry files.
  • An attack by a virus or malicious software.
  • Virus attacks have a negative influence on the Windows system files🗄️.
  • If the computer system is shut down during the process of upgrading the software or the network and power are found to be turned off.

Quickbooks Error 15311 – What are the Steps to fix it?

The procedures mentioned below should be carefully followed in the respective order to resolve the Quickbooks payroll issue 15311. This issue may be resolved by following the instructions given below.

Solution 1: To Install a Digital Signature Certificate on the Computer.

  • The first step is to look for the OBW32exe file🗄️, which may be found in the c:windowssystem32 folder. C drive (C:) Program \files ) Intuit \ quickbooks📂.
  • The next step is after opening the path location, the OBW32exe which you can’t find.
  • Then, under the Window search area, click on the link that says “See more results.”
  • To access your computer, just make a click on the computer symbol on your desktops window.
  • Discover and open📂 the OBW32exe file🗄️ from the search results, where OBW32exe is a particular kind of program.
  • Right-click on QBW32exe and choose Properties from the drop-down menu.
  • After that, choose the Digital Signature option from the drop-down menu.
  • To find out more, visit the Details page.
  • The View Certification tab may be accessed under the detail option.
  • You must install that Certificate.
  • When the procedure is completed, choose Next. ‘
  • Then tap on the Finish.
  • Restart your windows and open 📂Quickbooks to see whether the problem is still there or it has been resolved.

When Quickbooks has finished the uninstallation procedure that was causing Error 15311 to occur, the program should be restarted. The software should be reinstalled as per the manufacturer’s instructions.

Also Read: QuickBooks Payroll Update Error 15240

Solution 2: Double-check the Internet Explorer📂 Settings⚙️.

  • To begin, set your Internet Explorer📂 as your default browser.
  • Next double-check if the date and time on your computer are correct or not.
  • To access the time display on the system tray, click🖱️ on it.
  • Check the date and time and make any required adjustments.
  • Click🖱️ on the relevant time zone and choose it.
  • Check to see whether the cipher strength was strong.
  • Press the Alt key on your keyboard to start the process.
  • Then make your menu bar visible by clicking on it.
  • Now Select the File🗄️.
  • Then click🖱️ on the Properties from the drop-down menu.
  • Look forward to the connection that will occur before the word “bit encryption.”
  • By choosing tools and then internet options, you may make changes to your system settings⚙️.
  • To access Internet Options, go to the Tools bar and choose Internet Options.
  • Select Delete from the General drop-down menu.
  • Select Delete from the Internet Files🗄️ drop-down menu.
  • Now From the connection tab, choose the LAN configuration you want to use.
  • Select the checkbox to have the settings⚙️ detected automatically.
  • It is necessary to verify that SSL2.0 and SSL 3.0 are indicated correctly.
  • If the box labeled “Check for publisher’s certificate” is checked, please uncheck it next.
  • Remove the checkmark from the TLS 1.2 checkbox.


When presented with the QuickBooks error 15311, you may resolve the situation by following the procedures mentioned above. It will certainly provide you with the most acceptable solutions for your situation.

Individuals who are experiencing difficulties and would want assistance in resolving them may consider working with a professional team of QuickBooks professionals, which is the greatest choice accessible to them. The team is always there to assist with any challenges or hurdles you may be experiencing with QuickBooks, and will work to help you ensure that your company’s activities are not affected as a result of any issues that you might be experiencing.


How to troubleshoot QuickBooks Desktop In error 15311?

The methods listed below may be used to troubleshoot QuickBooks Desktop when it encounters Error 15311.

  • First and foremost, ensure that your QuickBooks membership is active.
  • QuickBooks Desktop should be reset and replaced.
  • Check to make sure that the Payroll carrier key is right.
  • Navigate to the Employees section and choose My Payroll Service from the drop-down menu.
  • Select Manage Service Key from the drop-down menu.
  • When you click on Edit, you’ll see that the bottom line is of the correct sort.
  • After that, click🖱️ on Next, followed by Finish.
  • Finally, reboot the computer device.

How can I make sure that the payroll services are working properly before attempting to fix 🤔 QuickBooks Payroll Error 15311?

Could you kindly provide a list of the likely causes😕 of QuickBooks Error 15311?