QuickBooks has Stopped Working

QuickBooks has Stopped Working

‘QuickBooks has stopped working’ is a notorious error which can be caused by multiple underlying issues. The program either freezes or crashes as soon as it is launched. From company file names being too long to damage to windows files, there can be many causes for the error. In this article, we’ll tackle each of the underlying causes that can cause the error.

Causes for QuickBooks has Stopped Working

There are multiple causes for this error. These causes are listed below:

  • Damage to QuickBooks Desktop program files
  • Damage to QBWUSER.INI file
  • Damage to Windows Files
  • Too Long Company File Names

Follow each of the methods mentioned below. Once you’ve gone through the steps prescribed for a particular cause, launch QuickBooks and check for issue resolution. If the issue persists, then move to the next step.

QuickBooks Tool Hub

Fortunately, Intuit provides the QuickBooks Tool Hub, a freeware, to resolve common errors faced by users. With many tools and features to resolve errors, QuickBooks Tool Hub becomes the best option to resolve this error.

To use QuickBooks Tool Hub to resolve the ‘QuickBooks has stopped working’ error, follow the steps provided below:

  1. Download QuickBooks Tool Hub.
  2. Launch the Setup by double clicking on it.
  3. Follow the on-screen instructions to install the program on your system. Also, agree to terms and conditions; otherwise the option to install will be disabled.
  4. Once the installation is finished, go to the Start menu, and click on QuickBooks Tool Hub.
  5. Select Program Problems.
  6. Click on Quick Fix My Program.

The tool hub will automatically close all background processes for QuickBooks. After this, it will perform a quick repair on the program files. Once the process is complete, you can launch QuickBooks and open your company file. However, if you still get the same error, then you should move on to the next step.

QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool is one of the tools available though the QuickBooks Tool Hub. It diagnoses and fixes issues with Windows program files related to QuickBooks accounting software. 

To resolve the ‘QuickBooks has Stopped working’ error with the install diagnostic tool, follow the steps provided below:

  1. Go to the Start menu, and launch QuickBooks Tool Hub.
  2. Select Program Problems.
  3. Click on QuickBooks Program Diagnostic Tool.
  4. The tool will scan for issues with windows components and program files which are related to QuickBooks accounting software. This process can take up to 20 minutes.
  5. Restart your system and Launch QuickBooks.

The process takes no more than 20 minutes to scan all the program files related to QuickBooks. Once the scan is completed, damaged windows components are automatically fixed. 

Rename QBWUSER.ini File

If there is any damage to QBWUSER.INI file, then you can simply delete it to resolve the issue. However, a better option is to rename this file, leading QuickBooks to create a new one as soon as it is launched. 

Note: QBWUSER.INI file contains a list of company file opened with QuickBooks. After you rename this file, you’ll need to manually reopen each company file at least once to list it in QuickBooks.

To rename the QBWUSER.ini file, follow the steps provided below:

  1. Go to the folder which contains the QBWUSER.ini file. Folder name is usually [username]AppDataLocalIntuitQuickBooks[year]. You may have to enable visibility of hidden files to view the folder. To do so, follow the steps provided below:
    1. Launch the File Explorer.
    2. Click on View and select Options.
    3. Select Change folder and search option.
    4. Go to the View tab, and select Show Hidden Files, Folders, and Drives from the Advanced Settings section.
    5. Hit Ok.
  2. Right Click on the QBWUSER.ini File.
  3. Select Rename and type in .old at the end of the file name. 
  4. Also, Rename the EntitlementDataStore.ecml file.
  5. Restart your system and launch QuickBooks.

Note: New QBWUSER.ini and EntitlementDataStore.ecml file will be automatically recreated by QuickBooks when you launch the software and open a company file. Your company file data won’t be affected in any manner. Also, after you delete the EntitlementDataStore.ecml file, you’ll have to reenter the product and license keys to activate the product.

You can find the product and license keys of QuickBooks in your registered email address or from your Intuit account. This information is also mentioned on the package for the installation disk of the accounting software. However, if you purchased the software from a third party reseller, then you’ll have to get in touch with them to acquire this data.

Other Options

Updating the software can sometimes resolve the error. To update QuickBooks, follow the steps provided below:

  1. Launch QuickBooks and click on Help.
  2. Select Update QuickBooks.
  3. Select Update Now.
  4. Click on Reset Update to delete all the previously downloaded update files. 
  5. Select Mark All, and click on Update.
  6. Wait for the update files to download. You can minimize the window and continue working with QuickBooks.
  7. Restart QuickBooks and follow on-screen instructions to update the software.

Before you update QuickBooks, you should create a backup of your company file. To do so, follow the steps provided below:

  1. From the File menu, click on Single-user mode. Before doing so, ensure that all other users are logged out of QuickBooks.
  2. Go back to the File menu and select Back Up Company. Then Click on Create Local Backup.
  3. Select Local Backup, then Next.
  4. Click on Browse. Select the Location to which you wish to save the backup file.
  5. Click on Ok, then Save it Now.
  6. Hit Next. QuickBooks will create a backup file.

You can restore this backup file if anything goes wrong during the update process. Further, some users have reported that they cannot log into their company file because of the ‘QuickBooks has stopped working’ error. In such cases, the company  file is damaged, and the user must restore a recent backup copy. QuickBooks also gives you the option to set up automatic updates.

To know more, you can get in touch with our experts at (Toll Free.)


What is the cost of QuickBooks Tool Hub?

As mentioned above, the QuickBooks Tool hub is freeware, meaning that it is available for free. You can download and install the software without any issues.

Will deleting the QBWUSER.ini file affect my company file data?

No. The QBWUSER.ini file contains a list of company files opened with QuickBooks. When you delete or rename this file, QuickBooks automatically creates a new one. However, you’ll have to manually open each company file at least once to list each in QuickBooks.

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