How to Deal When Sage 50 Stops Working on Your Computer?

Sage 50 Stops Working

If the Sage 50 accounting software on your computer has stopped working then there can be several reasons for that. In this article, we will look into the causes behind this error and ways to recognise the error. First, let us look into the different kinds of error messages or ways that can help you in recognising this error in your computer. They are listed as below:

  • Error message displaying ‘Sage 50 accounting has stopped working’.
  • Error message displaying ‘Sage 50 has stopped working’.
  • Error message displaying ‘File system error 21 in [directory\serial.dat]’.
  • Error message displaying ‘Sage 50 not responding’.
  • Error message saying ‘Sage 50 has encountered an error and needs to be closed’
  • Error message saying ‘unable to install a program’, ‘unable to open a program’, ‘Unable to save transaction’, Unable to print reports’, unable to check for updates’, Unable to complete year-end close, unable to complete back-up.

Read also: Resolve Sage 50 2020 does not respond on the computer

Different Causes Behind this Sage 50 Stops Working error are as Follows:

  • Due to interference of antivirus
  • Uninstalled service release
  • Old version of online backup installed
  • User Account control must be interfering
  • Program not running with admin privileges
  • Damaged or corrupt file
  • Damaged standard report file
  • Program is being run on cloud platform
  • Incorrect data path.

The list is not exhaustive, let us now look into the ways to resolve this in the next section.

Different methods to resolve Sage 50 Accounting ‘Stopped Working’ Error

Method 1. First of all, try rebooting your computer and try to open the program again. And log in into one of the sample companies and create a new test company.

Method 2. Click open the splash screen: properties > copy the details from the target line, open a run box and paste it and write abc in the end. This will force open the splash screen.

Method 3. You can also try logging in into Microsoft windows as an administrator by following below steps:

  1. First of all, right click on Sage 50 icon and run as an admin.
  2. Now verify that the Sage can get opened and now install the update without error.
  3. In this step, if error persist, you can proceed to the next section.
  4. After that, close Sage and right click on Sage icon.
  5. Now click on properties > compatibility > and click Run this program as admin box.
  6. At last, click on OK and verify if the Sage runs without error.

Method 4. Disable the user account control and disable the antivirus program to resolve the error.

Method 5. You can also try starting restarting pervasive 

Now when we are aware of the different methods of resolving the errors, let us look in to some frequently asked questions, that we have collated for your convenience purpose.


Can you advise regarding the stepwise step process to fix Sage 50 account data check errors?

You can start by clicking on File > maintenance > then recovery tools and then take a backup once you are prompted to do so. After that recalculate order allocations and then clicking on OK. After that recalculate the project history and click on OK and close. Lastly, when you are prompted to check the data again, click on Yes.

I need help with the repairing of the Sage 50 by using Database repair utility tool, can you list down the steps?

Yes certainly, click on the windows icon > start > and click on all programs. Now select Sage accounting 50 and click on Sage 50 resources > and help and click on ‘assistance utilities’. Finally, click on the Sage 50 database repair utility and start the tool and start the database repair procedure.

Can you please advise how I can access my Sage 50 accounting from the other computer?

Start by opening Sage 50 accounting from the client computer, and enter your registration details, and then click on continue, now select an existing company stored on the network and click browse. Go ahead enter or browse the location of the shared folder and choose ACCDATA folder and click on OK and then Next.

I wanted to run the audit trail report on my computer, how can I do it?

Yes, you can certainly do so by clicking on transactions > and then choose to go to reports. Then you need to click on the Audit trail > choose the report that you want to run on your computer. Once an audit trail report is run on your computer, you will find all the list of transactions and in the form of an audit trail. Now you just have to click on preview, fill the criteria window, and click on OK.

Can you list down the steps to restore the sage 50 accounting payroll backup?

Click start the Sage 50 accounting on your computer and log into your payroll for which you want to restore the data. Now go to the menu bar > click miscellaneous > click restore. After that click on browse and select the backup from where it is stored. After that click on OK.

Can you list down the steps that I can follow to update the Sage connection manager on the server?

You can start by opening the connection manager by clicking on Start menu > select to choose Sage 50 Accounting connection manager from the Sage 50 accounting group. After that you need to click on update and follow the prompts to download the updates. Now go ahead, read the license agreement and click on ‘I agree’. And then click Install and click on Finish once the installation is complete.

Can you let me know how I can install Sage payroll updates?

First, click open the Sage 50 payroll on your computer and> then click on Demonstration data >click ok and then ok again. After that click on help> and then check for updates and follow the onscreen process to install the updates as usual.

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